Support
Get More Than Customer Support, Get Lab Support
When our customers call, they speak to real live LIS experts who work on our system everyday. No phone trees or long wait times. Many issues are resolved the same day. We often solve problems and make changes within minutes with our customers, so you better understand how changes are made.
We pride ourselves on how easy our system is to use. We give customers robust tools and teach them how to use them. Changes like adding tests, panels, or making report modifications can be done with or without our support team.
At our founding, we decided to help customers with live support that actually helps solve their problems. When you talk with our customers, it’s one of the first things they mention about working with us. Our support is second to none. We know that what’s most important happens in your lab after you purchase your LIS. The relationships we develop with customers help us to understand the unique needs of their workflow. We always say, we succeed when our customers succeed.
Your Feedback Improves Polytech
Comp Pro Med support technicians listen to what our customers need and constantly improve our LIS system. We pride ourselves on releasing timely updates on a regular basis.
As one customer recently said, “I think the most valuable part is the relationship we’ve built. It makes it much easier to work with someone you have that relationship with. We have other challenges in the lab with equipment and personnel, so it’s nice to not have to worry about the LIS.”
We’d love to show you how our Polytech LIS can help your lab with a robust, affordable, user-friendly system that never goes down.